CLEAR EXPECTATIONS
Our service principles.
A scope agreed together
We discuss your priorities and agree on the work, deliverables, fees and reporting before an engagement begins. Sending an enquiry does not commit you to purchasing services.
Genuine reviews
Review requests are for real customers and welcome honest feedback. We do not create fake reviews, offer incentives, pressure customers or selectively request only positive feedback.
Evidence-based review support
We assess evidence and applicable platform policies before supporting a report or eligible appeal. A negative review, or suspicion that a competitor posted it, is not automatically grounds for removal. Google decides which reviews are removed.
Your profile remains yours
Business Profile management is provided with your authorization. You retain ownership of your profile. ReputeLabs is independent and is not affiliated with Google.
Earned media
We develop messages, materials and relevant outreach. Editors and publishers decide whether and when to cover a story. We do not guarantee media placement or a particular platform decision.
Respectful communication
Reviewer outreach focuses on understanding and resolving a concern. We do not offer payment or apply pressure to have reviews changed or removed.